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oskar
Elite Veteran
Date registered: Sep 2006
Location: Lyons, CO
Vehicle(s): 1981 280GE, 2002 G500, 280SE 4.5, Audi A4 1.8T
Posts: 708
| fourbyfourclub - buyer beware
I bought some parts from fourbyfourclub. One was a fuel pump relay which was DOA - dead on arrival.
fourbyfourclub does not seem to care, no reply after I requested a return label. See below
Oskar
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Howdy,
I am usually patient and polite, but I am still waiting for the return label.
I would even be willing to pay for the replacement if you send it right away and refund me when you receive the defective one
Oskar
-------- Forwarded Message --------
Subject: Re: Receipt for Your Payment to FOUR BY FOUR CLUB Inc.
Date: Wed, 7 Jun 2017 06:29:17 -0600
From: Oskar Atkinson
To: Mercedes@fourbyfourclub.com
send me a return label, please
On 6/7/2017 4:44 AM, Mercedes@fourbyfourclub.com wrote:
> I need 'defective' relay back first
>
> Sent from my iPad
>
> On Jun 6, 2017, at 9:22 PM, Oskar Atkinson wrote:
>
>> The old one, I re-soldered a couple of cold spots and I do want a spare. Hence I ordered one ... and I still want one.
>>
>> A replacement is fine
>>
>> Oskar
>>
>>
>>
>> On 6/6/2017 7:18 PM, fourbyfourclub inc wrote:
>>> Oskar
>>> So if the old one works, why you order it in a first place?
>>> I can send you replacement relay but will not just accept it back
>>>> On Jun 6, 2017, at 9:13 PM, Oskar Atkinson wrote:
>>>>
>>>> Howdy,
>>>>
>>>> I am afraid I am in a streak of bad luck
>>>>
>>>> With the new relay, the fuel pump does not run at all. Normally, 12V on 15 against 31 of the relay should start the pump for a moment, actually should hear the relay click.
>>>>
>>>> With the old one .. that works, not with the new ..
>>>>
>>>> Oskar |
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oskar
Elite Veteran
Date registered: Sep 2006
Location: Lyons, CO
Vehicle(s): 1981 280GE, 2002 G500, 280SE 4.5, Audi A4 1.8T
Posts: 708
| RE: fourbyfourclub - buyer beware
now, after posting here and opening an PayPal case I got a reply promising a replacement shipped tonight |
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DUTCH
Administrator Doppelgänger
Date registered: Apr 2006
Location: US, GA, Atlanta
Vehicle(s): 2015 Audi Q7 3.0 TDI,2018 Sprinter
Posts: 9963
| RE: fourbyfourclub - buyer beware
Oskar,
Thanks for the heads up. From the dates on the emails you posted, it would appear that your patience was a little bit short on expecting a reply. However, I'm glad you have it working in a positive direction. |
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oskar
Elite Veteran
Date registered: Sep 2006
Location: Lyons, CO
Vehicle(s): 1981 280GE, 2002 G500, 280SE 4.5, Audi A4 1.8T
Posts: 708
| RE: fourbyfourclub - buyer beware
DUTCH - 6/8/2017 7:01 AM
Oskar,
Thanks for the heads up. From the dates on the emails you posted, it would appear that your patience was a little bit short on expecting a reply. However, I'm glad you have it working in a positive direction.
Dutch,
I disagree with "patience a bit short" .. I for example run a WISP and all customer emails are answered within hours, not days. Problems solved ASAP. Without the customer having to threaten first.
And, honestly, when I buy something - why do I have to justify why I am buying a part? Also when I have a defective part (which happens) a vendor putting in question whether it is 'defective'
Anyways, I still hope we can resolve this amicable and quickly. I'd be happy to update the thread title as "solved"
Oskar |
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Bruce
Veteran
Date registered: May 2006
Location: Flagstaff, AZ
Vehicle(s): 230GE, 300TD, 200D
Posts: 191
| RE: fourbyfourclub - buyer beware
DUTCH - 6/8/2017 7:01 AM
Oskar,
Thanks for the heads up. From the dates on the emails you posted, it would appear that your patience was a little bit short on expecting a reply. However, I'm glad you have it working in a positive direction.
+1
Opening a private "dispute" to public inspection after less than 2 days seems a bit premature. |
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BlueG
Elite Veteran
Date registered: Aug 2009
Location: DC
Vehicle(s): 2003 G500
Posts: 714
| Re: fourbyfourclub - buyer beware
Not fair to compare your personal work to a small part shop run by one (maybe more but probably just one) person. Hope you get this resolved. |
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DUTCH
Administrator Doppelgänger
Date registered: Apr 2006
Location: US, GA, Atlanta
Vehicle(s): 2015 Audi Q7 3.0 TDI,2018 Sprinter
Posts: 9963
| RE: fourbyfourclub - buyer beware
Bruce - 6/8/2017 11:56 AM
DUTCH - 6/8/2017 7:01 AM
Oskar,
Thanks for the heads up. From the dates on the emails you posted, it would appear that your patience was a little bit short on expecting a reply. However, I'm glad you have it working in a positive direction.
+1
Opening a private "dispute" to public inspection after less than 2 days seems a bit premature.
Especially in the case of a one man operation |
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oskar
Elite Veteran
Date registered: Sep 2006
Location: Lyons, CO
Vehicle(s): 1981 280GE, 2002 G500, 280SE 4.5, Audi A4 1.8T
Posts: 708
| RE: fourbyfourclub - buyer beware
DUTCH - 6/8/2017 10:49 AM
Bruce - 6/8/2017 11:56 AM
DUTCH - 6/8/2017 7:01 AM
Oskar,
Thanks for the heads up. From the dates on the emails you posted, it would appear that your patience was a little bit short on expecting a reply. However, I'm glad you have it working in a positive direction.
+1
Opening a private "dispute" to public inspection after less than 2 days seems a bit premature.
Especially in the case of a one man operation
that is not an excuse, sorry - I am for example full time employed and run the WISP service in addition to that as a one man operation.
Oskar
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mickygee
New user
Date registered: Dec 2016
Location: Sydney, Australia
Vehicle(s): 1985 300GD LWB 5 speed
Posts: 1
| Re: fourbyfourclub - buyer beware
i too have had a bad experience with Four By Four Club just recently. i put in an order andwaited weeks for it to arrive, then when i questioned where it was i was told it had been lost in the mail. he did not send me a tracking number as is advertised and to date has not offered any proof that the goods were sent at all. he did refund me but that is obviously a legal requirement. service is pretty rubbish in my view, i suspect the goods were never sent to start with.
i realise this is my first post but i have been a lurking for a while. i ended up purchasing from Guido and Eurotruck.
Edited by mickygee 6/8/2017 7:19 PM
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NHDave
Extreme Veteran
Date registered: Dec 2013
Location: Seacoast NH.
Vehicle(s): 2004 AMG
Posts: 464
| Re: fourbyfourclub - buyer beware
I'm sure something is keeping Vlad preoccupied..always had a direct line at any hour, for personal assistance of parts.
two weeks ago or so, he had a banner posted on 4by4 web page about taking leave until a certain date. I too left him a voice message three days ago, no reply.
I hope all is well with Vlad.
Best wishes V
D
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oskar
Elite Veteran
Date registered: Sep 2006
Location: Lyons, CO
Vehicle(s): 1981 280GE, 2002 G500, 280SE 4.5, Audi A4 1.8T
Posts: 708
| Re: fourbyfourclub - buyer beware
well, I got a replacement.
However no return label - so obviously it is "expected" that the customer pays for return of broken parts.
Oskar |
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Otiswesty
Administrator
Date registered: Jun 2007
Location: Portland, Oregon
Vehicle(s): 463.241, 461.213
Posts: 3004
| Re: fourbyfourclub - buyer beware
I got a broken front license mount from Vlad a number of years ago. He sent a new one.
Why would he pay shipping to get a defective part back. My guess is that he does not want it. |
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DUTCH
Administrator Doppelgänger
Date registered: Apr 2006
Location: US, GA, Atlanta
Vehicle(s): 2015 Audi Q7 3.0 TDI,2018 Sprinter
Posts: 9963
| Re: fourbyfourclub - buyer beware
otiswesty - 6/11/2017 11:42 PM
Why would he pay shipping to get a defective part back. My guess is that he does not want it.
+1 |
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oskar
Elite Veteran
Date registered: Sep 2006
Location: Lyons, CO
Vehicle(s): 1981 280GE, 2002 G500, 280SE 4.5, Audi A4 1.8T
Posts: 708
| Re: fourbyfourclub - buyer beware
otiswesty - 6/11/2017 8:42 PM
I got a broken front license mount from Vlad a number of years ago. He sent a new one.
Why would he pay shipping to get a defective part back. My guess is that he does not want it.
That would the opposite of what he requested initially. I don't want to be catching bad press for not returning broken parts or something along those lines. Consequently, unless communicated otherwise I am going to return it.
Oskar |
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DUTCH
Administrator Doppelgänger
Date registered: Apr 2006
Location: US, GA, Atlanta
Vehicle(s): 2015 Audi Q7 3.0 TDI,2018 Sprinter
Posts: 9963
| Enough
This thread is going around in circles with no purpose or resolution in sight. I am locking it. |
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