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cmitch Expert Date registered: Apr 2006 Location: Ala-Tenn Vehicle(s): 2002 ML320, 2005 S430 4Matic, 2010 F150 Super Crew Posts: 3412 | Mercedes, Lexus Takes Drumming in Consumer Surveys Note that the article states the 7 speed automatic transmission is the biggest problem. By Chris Woodyard and James R. Healey, USA TODAY | ||
#65491 | |||
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Marsden Classic MB Date registered: Apr 2006 Location: Capital City USA Vehicle(s): Mercedes-Benz | RE: Mercedes, Lexus Takes Drumming in Consumer Surveys Oh great. Last place. It's not going to get too much worse now, right? Spokeswoman Donna Boland: "If the survey doesn't reflect that, there's something wrong with the survey." Well of course.
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#65516 - in reply to #65491 | |||
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cmitch Expert Date registered: Apr 2006 Location: Ala-Tenn Vehicle(s): 2002 ML320, 2005 S430 4Matic, 2010 F150 Super Crew Posts: 3412 | RE: Mercedes, Lexus Takes Drumming in Consumer Surveys Marsden - 2/28/2007 8:50 PM Oh great. Last place. It's not going to get too much worse now, right? Spokeswoman Donna Boland: "If the survey doesn't reflect that, there's something wrong with the survey." Well of course.
Look at it on the bright side: The only place they have to go from here is up! | ||
#65522 - in reply to #65516 | |||
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Marsden Classic MB Date registered: Apr 2006 Location: Capital City USA Vehicle(s): Mercedes-Benz | RE: Mercedes, Lexus Takes Drumming in Consumer Surveys We can dream, can't we? "As God is my witness, one day a Mercedes will be as reliable as a Hyundai" | ||
#65528 - in reply to #65491 | |||
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nomad Date registered: Dec 1899 Location: Vehicle(s): | RE: Mercedes, Lexus Takes Drumming in Consumer Surveys Marsden - 3/1/2007 3:43 PM We can dream, can't we? "As God is my witness, one day a Mercedes will be as reliable as a Hyundai" Haha, my friends very tidy W163 ML is barely on par with the standard of the '96 Hyundai I used to own, I bought it new, drove it to hell and back on many occasions and it never once faltered Even with 3-kids creating havoc inside it, nothing broke, came loose or rattled So why don't I still have it you ask?...well...she took half and the car was in the half that she took Edited by nomad 3/1/2007 2:03 AM | ||
#65534 - in reply to #65528 | |||
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AsianML Date registered: Dec 1899 Location: Vehicle(s): | Re: Mercedes, Lexus Takes Drumming in Consumer Surveys My ML has been flawless. F CR! | ||
#65544 - in reply to #65534 | |||
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Roch207 Expert Date registered: Apr 2006 Location: Palmetto State Vehicle(s): 2005 E320 CDI, 2010 Silverado 2500HD Posts: 3749 | Re: Mercedes, Lexus Takes Drumming in Consumer Surveys Consumer Reports = soccer mom's driving ML's. | ||
#65545 - in reply to #65491 | |||
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Bruce Veteran Date registered: May 2006 Location: Flagstaff, AZ Vehicle(s): 230GE, 300TD, 200D Posts: 191 | "Worst of the Worst" Geez, I listened to Paul Harvey this morning and he mentioned the latest Consumer Reports study of automobile reliability. Of course, according to him, Honda and Toyota were on top. Then he said "the worst of the worst - Mercedes Benz". According to him, Consumer Reports has MB at the bottom of the reliability ratings. I'll have to go to the library and read the article, but it sure is amazing that a company can fall into hands that can take it from the top in terms of reputation for quality and put it at the bottom in just a few years. Bruce | ||
#65558 - in reply to #65491 | |||
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hus55 Expert Date registered: Apr 2006 Location: north cyprus,lapta. Vehicle(s): 300GDS, G300 LONG,300GDT CLK55 AMG CAB. Posts: 2230 | Re: "Worst of the Worst" this has been a long term problem here in the uk.build quality and aftermarket care has been on a constant decline since the early 90's.however in recent reports here in the uk mercedes has seemed to improve quality in all areas from A CLASS- S CLASS.i think the CLS proved this! i think however we are a unique breed,our passion for a vehicle that has been in production for almost 3 decades is still what it is: A SOLID RELIABLE THOROUGH BRED. | ||
#65559 - in reply to #65558 | |||
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4x4abc Date registered: Apr 2006 Location: La Paz, Baja California, Mexico Vehicle(s): 02 G500 | RE: "Worst of the Worst" no need for the library: http://autos.msn.com/advice/CRArt.aspx?contentid=4023544 As bad as the Mercedes quality has become - their owners are pickier than others, and that drives the rating down. Here are some other thoughts about CR ratings: http://www.allpar.com/cr.html Edited by 4x4abc 3/1/2007 11:58 AM | ||
#65560 - in reply to #65558 | |||
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Bruce Veteran Date registered: May 2006 Location: Flagstaff, AZ Vehicle(s): 230GE, 300TD, 200D Posts: 191 | RE: "Worst of the Worst" 4x4abc - 3/1/2007 8:53 AM no need for the library: http://autos.msn.com/advice/CRArt.aspx?contentid=4023544 As bad as the Mercedes quality has become - their owners are pickier than others, and that drives the rating down. Here are some other thoughts about CR ratings: http://www.allpar.com/cr.html Thanks Harald! Boy, its worse than I would have imagined. "Mercedes-Benz, on the other hand, does not have a single model reliable enough to be recommended. " As much as I respect your expertise, I'm not sure I'd buy your reasoning for the low ratings. I'm quite sure other luxury car buyers are picky too. Surely Lexus and Infinity buyers are picky and their cars rate among the best. As far as the allpar rebuttal goes, they are a site for DC products (while not owned by DC, they surely prosper when DC prospers and would not exist except for DC) while CR is not associated with any one brand. I currently own 6 MB cars/trucks. Not one is newer than 1985. I think I'm glad for that. Remember when Japanese was considered to be cheap and inferior? Clearly, they have taken away that image over the past couple decades while the likes of MB have all but ruined a fine reputation. Anyway, my main point was not how bad MB has become, but rather how disappointing it is that any group of executives of any company could let this happen. How in the H... does the CEO keep his job? Bruce | ||
#65561 - in reply to #65560 | |||
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4x4abc Date registered: Apr 2006 Location: La Paz, Baja California, Mexico Vehicle(s): 02 G500 | RE: "Worst of the Worst" Bruce, not only does the CEO keep his job - he gets roughly $10 million a year. | ||
#65562 - in reply to #65561 | |||
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BusBar Extreme Veteran Date registered: Apr 2006 Location: UK. North West / Wales Vehicle(s): 463 300GDL, 460 280GEL Posts: 382 | RE: "Worst of the Worst" 4x4abc - 3/1/2007 5:27 PM Bruce, not only does the CEO keep his job - he gets roughly $10 million a year. Maybe they use the UK model. CEO’s don’t get nearly as much reward for normal / good performance compared to the US but they get WAY better rewards for failure. It pretty common knowledge that around 1996 is around the time that MB (amongst others) started to load up their products with electronics which they assumed customers wanted with a perceived increase in value and desirability. Shame their procurement strategy was to buy from the lowest bidders. | ||
#65563 - in reply to #65562 | |||
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cmitch Expert Date registered: Apr 2006 Location: Ala-Tenn Vehicle(s): 2002 ML320, 2005 S430 4Matic, 2010 F150 Super Crew Posts: 3412 | RE: Mercedes, Lexus Takes Drumming in Consumer Surveys Another thing to consider is the fact that MB service is, at most locations, less desirable than the average dealer. It is amazing how many dealers are not knowledgeable about what they service. An example would be the response from MB of Huntsville when I gave them the TSB # on the fluctuating audio in my radio on the 2002 ML320. They acted as if they knew nothing about the TSB or the fix for the problem. I then called J.W. Johnson, a SA at Crown Mercedes in Birmingham and he knew right off what I was talking about. He said for me to bring it in and he'd fix it for $30.00. MB of Huntsville wanted a minimum $90.00 charge just to find out what it was. Then they were going to charge me extra to fix it, 'if they could'. Bad service does help to bring the ratings down, even if the problem at hand is a simply solvable one. | ||
#65578 - in reply to #65491 | |||
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Marsden Classic MB Date registered: Apr 2006 Location: Capital City USA Vehicle(s): Mercedes-Benz | RE: Mercedes, Lexus Takes Drumming in Consumer Surveys I have to agree. Now that I've used three different MB dealers... The service hasn't been horrible, but it also hasn't been like what you get at a Lexus dealer.
OTOH, Lexus service is bound to be less taxing on the SA's, relatively speaking. | ||
#65587 - in reply to #65491 | |||
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